Policies

Shipping: I ship most items within 2 business days. Semi-custom or custom items may take up to 2 weeks to ship. Items ship from Chatham County, North Carolina.

Cancellation: I can cancel an order up until it is shipped. Please contact me quickly to cancel an order.

Returns: I will accept returns or exchanges for 30 days from the date of shipment. While you do not need a reason, I would like to know if there is something I could have done differently. The buyer is responsible for return shipping and packaging costs. I will refund the purchase price once I receive the item in reasonable condition. Please contact me if you would like to return an item.

Care Instructions: These are included in the item descriptions.

Packaging: I try to use packaging that is completely recyclable.

General Information

Dye Lots: Hand dyed yarns have more variation than commercial yarns. Even skeins within the same dye log will have differences. Purchase enough yarn for your project. Later dye lots may vary. If there are not enough skeins for your project contact me and I can make a set for you.

Colors: I try to represent the colors as well as possible. The actual color may not be the same as the one you see on the screen, although it should be close.

Care: I recommend hand washing in cool or warm water with a neutral pH soap.

Bleeding: All the fiber is rinsed well prior to leaving. Still, some will bleed initially. I recommend washing them separately for the first few washes. Some dyes bleed more, if they are used it will be mentioned in the Notes section of the skein specifications.

Abbreviations for Organic, Recycling, and Other Standards

GOTS: Global Organic Textile Standard. The worldwide leading textile processing standard for organic fibers including ecological and social criteria, backed up by independent certification of the entire textile supply chain.

OEKO-TEX: Indicates the product contains low concentrations, based on use-specific thresholds, of over 1000 chemicals. 

Blue Sign: Indicates a product has been manufactured to strict safety and environmental requirements.

REACH: Registration, Evaluation, Authorization and Restriction of Chemicals.  Used by the European Union, REACH indicates a product has met criteria related to the human health, the environment, and risks that can be posed by chemicals.

GRS: Global Recycled Standard. The GRS is an international, voluntary, full product standard that sets requirements for recycled content, chain of custody, social and environmental practices, and chemical restrictions.

Other Abbreviations

RTS: Ready to sell. The product is in stock.

MTO: Made to order. I'll have to make some of this to fulfill the order.